Help for accounts, alerts, billing, and setup.
If something is unclear, not working, or unexpectedly noisy, this is the place to start. We can help with account access, monitored locations, notifications, subscriptions, and general product questions.
Fastest ways to get help
For the best response, send the email address on your account, a short description of the issue, and screenshots if the problem is visible in the app.
Common account issues
- Password reset or magic-link trouble
- New device sign-in problems
- Missing alerts after setup
- Too many alerts for one property
Billing and plans
If you have questions about plan changes, renewals, or invoices, contact support and include the last four digits of the payment method only if requested.
Frequently asked questions
I’m not getting alerts. What should I check first?
Confirm the monitored location is active, notification permissions are enabled on your device, and your email or phone number is correctly listed on the account. If everything looks right and alerts are still missing, email support.
I’m getting too many alerts. Can they be adjusted?
Yes. Support can help review your monitored locations, radius choices, and notification channels so the signal is useful instead of overwhelming.
Can I update or remove a monitored property?
Yes. If self-service controls are available in your account, you can make the change there. Otherwise, send support the property or asset details and the requested change.
How do I cancel or change my plan?
Contact support@keepsafe.ai from your account email and we’ll help with plan changes, cancellations, or billing questions.
Emergency guidance
If there is an immediate threat to life, safety, or property, contact local emergency services first. KeepSafe should not be used as a substitute for emergency dispatch or urgent response.
What to include in urgent support emails
- Your account email
- The affected address or asset name
- When the issue started
- What you expected to happen
- Screenshots or copied error text